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Customer Service
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Contact Us

Mailing Address: Walz Caps
4065 Oceanside Blvd.
Suite P
Oceanside, CA 92056
E-mail: info@walzcaps.com
Telephone: 760-683-WALZ (9259) Website: www.WalzCaps.com
www.WalzCyclingCaps.com

Payment

Orders are processed using safe and secure PayPal. Just click on the item you would like to purchase and PayPal will walk you through the process. If you do not have a PayPal account, it will allow you to use your credit card.


Shipping and Handling

We ship via USPS first class mail and all domestic orders ship for free!

Yes, we do ship internationally via USPS first class international mail. An added bonus is that shipping is only a $7 flat rate for as many caps as you order! (Don't forget, you may still responsible for any customs fees on your end.) We get a big kick out of the requests for Walz Caps from fabulous destinations around the world. We often wish we were as well-traveled as our cycling caps. One day, we hope to come visit all of you!

When your cap order is ready to ship, you will receive an email from PayPal with your order's tracking information. Sometimes your label will print a day or two before we ship which means no tracking information will show up. Do not fret! We are just trying to expedite the shipping process and your cap will be on its way shortly. International orders will not receive tracking information.


Delivery Time

We make every attempt to ship in-stock caps within 3-5 business days. Sometimes we are slammed with orders which means on occasion, a particular cap may be out-of-stock. We try to replenish our stock as quickly as possible so that out-of-stock caps can ship within 7-10 business days.

Personalized caps can take up to 2 weeks to embroider, plus shipping time. If the cap you wanted personalized is out-of-stock, then embroidery will be delayed as well. If you have a deadline you are trying to make, let us know. We can sometimes make miracles happen.

We ship international orders once a week and USPS international shipping times vary. One order may take seven days and the next two weeks. We know that you are very excited to receive your caps and the delays may be agonizing, but it is still pretty amazing that our caps can travel from beautiful San Diego to anywhere in the world. Please be patient and we promise your cap(s) will arrive. If it has been an excessively long time since you placed your order, email us and we can check your shipping dated. Usually the day you send us the email, your caps arrive. Some sort of post office magic.


Return Policy - "Perfect Fit Guarantee"

We take great pride in the quality of each handmade Walz Cycling Cap. If you are not completely satisfied with your order, you may return your purchase in unused condition within 30 days of receipt for a full refund (less shipping). We do not accept returns on items after 30 days.
Please note: We do not accept returns on custom, made-to-order, embroidered, worn or damaged items.

Please allow up to 10 days for your account to be credited once we receive the return. Email us to see if your item meets the requirement for an authorized return and then please send it to:
Custom Orders

Have a ride coming up? Want to create a unique souvenir for a club trip? Order custom Walz Cycling Caps to commemorate the occasion. Choose your colors and add personalized embroidery with individual or club names.

Custom orders will take longer then items in stock. Prices vary depending on materials, colors, embroidery or other requests. Email us at orders@walzcaps.com with your requests and for a quote.


Wholesale

Walz Caps are popular with cyclists around the world and our customers are always asking us for retailers in their area. If you are interested in stocking Walz Caps, please visit our wholesale page and register for a Walz Caps wholesale account. Once you are registered, you will be able to access our online wholesale pricing and ordering directly through our website.


Customer Feedback

Send us your comments and thoughts about Walz Cycling Caps. We value and listen to your thoughts and ideas. Our popular ear flap cap was developed due to numerous requests so keep your ideas coming! Email us at info@walzcaps.com and let us know what you think.