Frequently Asked Questions - General

General Questions

Q: What types of materials do you offer?

A: We offer three different materials.  A 100% sanded/brushed cotton.  A 100% polyester ProGrade technical fabric.  And our ever-popular 100% flannel wool. We also offer hemp for one of our Velo/City caps.

Q: I'm really, really interested in the fabrics. Can you tell me more?

A: Yes, please click here for additional info.

Q: How do I care for my cap(s)?

A:  With love and respect, although a hand-wash in cold water and hanging to dry work equally well, if not better.

Q: Do you offer children's sizes, or XXL?

A: We love kids, and we love exceptionally brilliant people as well!  And yes, we do offer a a custom child-sized fit, as well as an XXL. Just drop a line to for inquire.

Q: Are your caps designed to be worn under my helmet?

A: All of our caps are designed and fitted to be worn under a helmet. As much as we love the sight of our cycling caps on the heads of riders pedaling down the road, we encourage and support the use of helmets any and all times while on a bike.

Q: What is better, a 3-panel, or 4-panel cap?

A: Wheat or white?  Vanilla or chocolate?  There's no right answer here other than to say it's a matter of personal preference.  We can say that most of our clients do prefer the look and fit as well as the design options of our 3-panel caps.


Order Tracking & Shipping

Q: How much is the shipping cost?

A: * $3.95 on orders up to $36.99

    * $6.95 on orders $37 to $99.99

    * $8.95 on orders $100 to $139.99

    * $12.95 on orders $140 and up

Q:  Do you ship internationally?

A: Yes.  Our international shipping rates are as follows...

* $12.95 on orders up to $99.99

* $15.95 on orders $100 and up

Q: Where is my order? / I need my order fast!

A: We ship most "ready to ship" caps within two business days, sometimes quicker. If you ordered a hat with personalization, it may take up to a week to leave our factory. Have a concern or need an overnight accommodation? Drop us a line at and we'll see what we can do.

Custom & Team Orders

Q: Can you make custom caps for my team, club, or business?

A: Yes. You better believe it. Click here for more information

Q: How much do custom hats cost?

A: Depends on how many you buy. Click here for our no-haggle pricing.

Q: I'm interested in the fabrics. Can you tell me more?

A: This question question again?! You are really into fabric, aren't you?

Q: Will my custom Walz cap make me faster?

A: Absolutely! Not only faster, but more stylish, distinguished, respected, and admired by your peers.  Please note that none of these qualities have been backed by any scientific data, but one thing we know for sure, wearing a Walz cap does show you have excellent taste in your choice of headwear!